Complaints

Send your complaint

Email support@divineinktattoos.co.uk with Complaint in the subject line. Include your account email, competition title, any payment reference if applicable, what happened and the outcome you would like. Screenshots can help, but remove passwords and payment-card details.

Our response

We aim to acknowledge complaints within three working days and provide a substantive response within 14 days. These are service targets; if an investigation takes longer, we will explain why and give an update. A complaint does not automatically cancel an entry or change a published result.

If you disagree with the response, reply requesting a review by the company director. We will review the records and explain our final position. Keep copies of your correspondence.

Further help

You may seek independent consumer advice through Citizens Advice. Data-protection concerns can be raised with the Information Commissioner’s Office, and concerns about misleading promotional advertising with the ASA. We do not claim membership of an alternative dispute resolution scheme that has not been arranged.

This procedure does not remove your statutory rights or prevent you from approaching your bank, an adviser or a court where appropriate.