Refund Policy

Requesting a refund

Email support@divineinktattoos.co.uk from your account email address with the competition title, payment reference, purchase date and the reason for your request. Do not include your full card number or security code. We will review the request and explain the outcome.

Change of mind

We offer a voluntary change-of-mind refund when you contact us within 14 days of purchase and before the competition’s closing time. This voluntary offer is additional to your statutory rights; it does not set or shorten any cancellation period that the law gives you.

After closing, a change-of-mind request falls outside that voluntary offer. However, closing a competition or issuing entry codes does not automatically remove any statutory right. We will assess requests involving legal rights, errors or an unfulfilled service separately. Not winning alone is not grounds for a refund.

Cancellation, changes and errors

If we cancel a paid competition, we will refund all payments for that competition in full. If we materially change what you purchased, contact us for a refund or other remedy where appropriate.

Report duplicate charges, a payment taken without the corresponding entries, or a suspected unauthorised payment as soon as possible. We will investigate, correct confirmed errors and refund amounts due. You may also contact your card issuer about an unauthorised transaction; this policy does not restrict that right.

Account misuse and fair review

Requesting a legitimate refund or raising a payment dispute is not, by itself, grounds for punishment or account closure. We may investigate evidence of deliberate abuse and apply proportionate account restrictions under our Terms, with a recorded reason and an opportunity to request review. Refunds that are legally due remain payable; restrictions do not erase payment or entry records.

How refunds are returned

Refunds are returned through the provider and original payment method used for the purchase, without a refund administration fee. We aim to issue approved refunds within 14 days, or sooner where the law requires. Your provider or bank may take additional time to show the credit.

A failed or pending refund is not a completed refund. Contact support if the expected credit has not arrived. We will retain the payment reference so we can investigate even if we change the provider used for new purchases.

What happens to entries

A refund for an entry package cancels the entries attributable to that package. Unrelated valid entries are unaffected. The original allocation and any adjustment are retained in the audit record rather than erased.

A refund or dispute affecting a closed competition requires review before any draw record is changed. Partial refunds must be matched to the relevant purchase and entries; we will explain the adjustment.